Refund policy

Payments, Refund and Cancellation Policy

 

  1. This is the Interiors Avenue policy for Online Payments, Refunds, and Cancellations ("Policy").
  2. This policy applies only to Interiors Avenue ("Company") services mentioned on the website interiorsavenue.com ("Website") and the services provided by Interiors Avenue at the customer premises.
  3. Refunds will be done only through the Original Mode of Payment.

 

Payment Confirmation

 

  1. Payment for any service must be made online or immediately upon completion of the work unless otherwise agreed in writing.
  2. Payment will be accepted Online (Credit card, bank transfer), by POS card payment, or by cash.
  3. The Website user will receive payment confirmation by email at the email address given at the time of order. The Company will send the confirmation message after the payment has been processed.

 

Refunds/Claims/Complaints

 

  1. All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by Interiors Avenue within 24 hours of work being completed.
  2. Any service-related complaints will be fully investigated, and attempts will be made to resolve it to the Client's satisfaction.
  3. The liability of the Company is limited to the value of the services provided.
  4. The Client is responsible for informing the Company of any special service requirements before starting the job.
  5. Damages or issues arising from the team's negligence or service delivery can be covered by the Company up to a maximum value of 100% of the Job Price.
  6. The Company has no liabilities for damages arising due to misinformation provided by the Client.
  7. In case of any claim regarding loss or damage to property by our staff or missing item(s), the Company will not be responsible for any claims whatsoever. If there is any damage to the property after a service, clients must inform us within 24 hours. If an item goes missing after receiving a service, clients must inform us before the staff leaves their premises or within 4 hours of the service delivery.
  8. The client is requested to sign a service delivery receipt/invoice every time the service is completed. If any client does not wish to sign, they will be obliged to bear the risks of not signing it.
  9. If a customer perceives that the service delivered is unsatisfactory, it is the responsibility of the customer to bring such cases to the attention of the Company by emailing info@interiorsavenue.com within 24 hours of such an incident.
  10. Refunds where applicable will be made onto the original mode of payment and will be processed within 15 business days depending on the issuing bank of the credit card.

 

Cancellation by Customer

 

  • Cancellations made more than 24 hours before the scheduled appointment will receive a full refund.
  • Cancellations made between 12 and 24 hours before the appointment will receive a 50% refund.
  • Cancellations made less than 12 hours before the appointment are non-refundable, as our technicians and resources have already been allocated.
  • No-shows (failure to be available at the scheduled time without prior notice) are non-refundable.

 

Rescheduling

 

You may reschedule your appointment free of charge up to 12 hours before the scheduled service time. Rescheduling requests made less than 12 hours before the appointment will be treated as a cancellation and rebooking.

 

Method of Payment, Card Types Accepted, and Currency

 

We accept payments online using Visa and MasterCard credit/debit cards in AED (United Arab Emirates Dirham).

 

Contact Us

 

For any questions regardin